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<\/a><\/p>\nShould physician compensation should be tied to performance\u2014or in this case, perceived performance? Among our respondents, around one-fifth of physicians say patient ratings do currently affect their pay. But the vast majority of physicians do not believe it should, with a staggering 88 percent saying patients\u2019 opinions should have no bearing on their paycheck.<\/p>\n
Consider the situation in a hospital where higher Medicare payments are dependent on receiving a good score on patient surveys. Medical staff may feel pressured to take certain steps (for instance, order unnecessary tests or prescribe certain medications) to earn a higher score. In such cases, the focus may switch from achieving a positive health outcome to attaining a high rating.<\/p>\n
However, just over half of patients do believe physician pay should correlate with patient ratings. And in fact, nearly 3 in 10 patients report they\u2019d be more apt to provide a negative rating if they knew it would affect a physician\u2019s compensation\u2014for unsatisfied patients, apparently, money talks.<\/p>\n
But how do people feel when the question of performance and pay is based on their own positions? Nearly three-quarters of respondents in the architecture\/engineering field would prefer performance-based pay, as do around 73 percent of those in transportation and materials moving and 71 percent of people in business and financial operations.<\/p>\n
Interestingly, 80 percent of respondents in the legal field and in production do not think pay should correlate with customer satisfaction. People in the fields of computer\/mathematics, advertising and marketing, and education\/training were also strongly opposed to performance-based pay.<\/p>\n